Returns & Refunds Policy (Third-Party Retailer Orders)
Tropical Vibes Company does not sell, ship, or fulfill orders directly through this website. All purchases are completed through authorized third-party retailers, and all shipping, returns, exchanges, refunds, and delivery issues are handled by the retailer you purchased from, in accordance with their policies.
Where to Request a Return or Refund
If you need to request a return, exchange, refund, or order adjustment, please contact the third-party retailer directly using the support link or contact information provided in your order confirmation.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, is missing items, or is incorrect, please contact the retailer as soon as possible. The retailer will provide next steps based on their claims and replacement process.
Shipping Questions and Tracking
Order tracking, delivery estimates, and shipping updates are provided by the retailer. Please refer to the tracking link included in your confirmation email or retailer account.
Important Notes
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Retailer policies vary by seller, state regulations, and shipping destination.
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Tropical Vibes Company cannot issue refunds, process returns, or modify retailer orders.
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For the most accurate information, review the retailer’s return and shipping policy during checkout.
If you have a general question about Tropical Vibes Rum (not a specific order issue), you can contact us through the website contact form.